AAT has told PQ magazine that it has now “sorted a resolution for the AQ2022 assessment issues. It added: “The final update has rectified the issue with loading InApplication questions on tasks 5 and 6 for MATS.”
This means that the MATS pre-assessment checks will open Excel prior to the assessment starting and allow any pop-ups to be accepted and closed. This replaces the manual solution previously communicated.
This improvement, says AAT, will reduce the occurrence of time out messages and provide a better experience for students.
AAT’s CEO Sarah Beale said: “I am really pleased that the service and experience relating to our MATS assessment has now returning to a steady state. We know it has been a frustrating experience, and not the level the service our amazing students deserve, or we expect of ourselves. Team AAT has had this as their number one focus and have delivered for our students and partners who have stood by us. I think the resilience we’ve shown will stand us in good stead looking to the future.
“I’d like to give a massive thanks on behalf of us all at AAT to our students and training providers for their support and understanding during this period.”
