ICAEW has come forward to explain some June Tax Compliance sitters had their computer-based exam disrupted by frozen screens.
An institute spokesman said that the upgrade of software meant there were some technical problems at the sitting. The exams were quickly restarted and no work was lost. The problem is believed to have affected a few hundred students, and anyone affected by a frozen screen was also given extra time.
The problems were also taken into account at the marking stage, and it was pointed out that at 89%, the Tax Compliance June pass rate was within expectations.
ICAEW contacted students, employers and tutors explaining what was happening. The spokesman stressed that professional bodies will be measured by how they react to problems. “Transparency and openness is key here,” he said.