ACCA has provided us with this statement about the problems experienced by students on Sunday, and then Monday morning: “We experienced two separate outages to myACCA – one on Sunday 6 December, and on Monday 7 December from 9.45 to 11.15am. We worked with our IT supplier to remedy these outages, and service has since been resumed.
“We’re truly sorry about myACCA being unavailable at these times. We’ve been in contact with the students who were affected by this, and their employers/learning providers, to explain what happened and their next steps.
“We understand myACCA’s unavailability mostly impacted students sitting remote invigilation exams, including 227 sitting Audit and Assurance (AA) and 232 Advanced Audit and Assurance. We have since emailed AA students to say they can rebook for next week (14 December), and we are making AAA slots available tomorrow for those who can sit then.
“For the others who are unable to rebook their RI exam, we have advised the next window is March 2021. We understand this will be disappointing and frustrating, and again we apologise profusely to students who are in this situation.”